Terms & Policies
The following applies to all:
We know life happens (deadlines, traffic, illness, etc). We request that you please plan accordingly in order to be considerate of your therapists time and schedule and for other clients. Any refunds or exceptions to our Terms & Policies are at the sole discretion of Active Stretch Therapy.
All appointments are to be paid for and booked online PRIOR to your appointment. Home visits/Travel require you to call and make reservations to determine availability and time frame and to obtain purchase code. Even if appointment is made, I will not show unless payment has been made in advance.
We require a 24 hour cancellation for appointments to allow for accommodating others. If you are unable to cancel within 24 hours you will be charged the FULL amount for the session and/or session will be deducted from any package you have purchased.
Anyone who forgets their appointment will be charged in full amount for their “missed” appointment. If you’ve purchased a package - it will be deducted from the package.
Should you arrive late for your scheduled time, we will utilize any remaining amount of time after you arrive. You will be responsible for the full session pricing. Home visits require a window of time to allow for traffic, set up and tear down.
If you need to reschedule - please contact us ASAP and we will work with you to as best as possible to arrange a different time.
Please arrive on time. If you are early for your appointment please wait in your car until your appointment time so as not to disrupt the time of the client ahead of you or you are free to come into the side patio and relax by the fountain. Please come in through the side door next to the garage at your appointment time (there is a sign during business hours!). Please do NOT go to the front door of the house. Please park on the street as there is plenty of parking. This is a residential address, so please do not block owners access.
Treatment room is set up for your enjoyment and relaxation. There is a bathroom if you need to change, however please try and come already dressed appropriately as access is limited to your allotted time.
Travel is at the discretion of the therapist. Please call for availability PRIOR to booking online for purchasing code. No discount pricing or packages available for in-home visits. No 1/2 hour visits.
Age 18 or Younger:
If you are 18 years or younger you MUST have an adult (over the age of 21) with you for stretch sessions. No exceptions.
Active Stretch Therapy does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations and services. We are committed to providing an inclusive and welcoming environment for all of our clients.
Active Stretch Therapy does not provide receipts for any donations made to the homeless program.